Q&A
Questions & Answers
Do you make your own treats?
We do not make our own treats anymore. We do have a manufacturing company that makes our products for us and ships them directly to us. Our soft and crunchy treats are made in Nebraska. We do bag our own products.
How do you prevent cross contamination?
As a GSD mom who has severe food allergies, we completely understand your concern. We take pride in knowing that we take every step accordingly to provide cleanliness in our company. We have a manufacturing company that takes extra precautions to ensure that there is NO cross contamination with ANY of our products. We also have procedures of our own to ensure everyone is safe.
Are you registered with the Department of Agriculture?
Yes, we are! 🙂
How do I place an order?
When you are on our website and see a product you love, simply click add to cart and check out. You will be prompted to put in your credit card information as well as your name for your order.
If you select pick up order, please make sure you put your name on your order as it takes about 1 day or less to prepare!
If you select shipping, please make sure you put your name and address.
Do I have to pay for shipping?
Orders over $60.00 are free shipping! 🙂
How does your loyalty program work?
Exciting News! We are ingratiated with✨Astro Loyalty!✨It is FREE to join. You will get exclusive deals with your favorite brands and treats while earning points!
Simply download our VERY own Astro Loyalty app! You will be able to see your points, your coupons, deals, and even add your pets profiles!
We will be able to see your pets profile and can't wait to celebrate their birthday/gotcha day with you and your fam! 🐾❤️
What is your return/exchange policy?
We do offer returns and exchanges on items that HAVE NOT been opened and in it's original packaging within 15 days.
What is your privacy policy?
We do not share any personal information with any third party individual. Your personal information is safe and secure.
Do you ship dog food and frozen items?
Great question!
We do ship dog food! Unfortunately, dog food is not included in the free shipping over $60.00.
We do not ship frozen items at the time. But if you would like to place a pick up order, we can definitely do that for you!