Refund policy

We have a 15-day return & exchange policy, which means you have 15 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@pawsitivetreatsllc.com. Please note that returns will need to be sent to the following address: [533 Industrial Park Road, Smock, PA 15480] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You the customer will be charged for the return label. Pawsitive Pet Products does not pay for return labels.

You can always contact us for any return question at info@pawsitivetreatsllc.com. 

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as opened treats or opened food or pre-made items (such as special orders or personalized items). We also do not accept returns on clearance items or gift cards. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note we will not pay for the return label for the exchange.

 

Refunds
We do not issue refunds, instead we offer store credit for the item(s) purchased at time of sale. We are always happy to help, please contact us at info@pawsitivetreatsllc.com for further information.